Within Australia: ▪ Standard shipping $10 Express shipping $13 (1-3 business days, allow extra 1-3 days for remote area)
We ship only within Australia, no international orders.
▪ Transit Time Domestically In general, domestic shipments are in transit for 1-3 business days, allow extra 1-3 days for regional area.
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please email us at firstname.lastname@example.org
P.O. Box Shipping
E & C Accessory will ship to P.O. box addresses.
Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Please email us at email@example.com
You can select your preferred payment method at checkout.
We accept secure payments for Australian customers via Credit Cards, Debit Cards, & PayPal.
Note that additional exchange fee may apply if your currency is other than AUD dollars.
If your payment is declined please check with your bank or financial institution first. There may be a problem with your card/account or their services are preventing your payment from being accepted. Alternatively, try using a different credit card or payment method to complete your transaction. If you receive an error message that you cannot resolve with your bank, contact us directly via email at firstname.lastname@example.org
Once you’ve placed an order with us you’ll receive an email with a tracking number. If you did not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us via email at email@example.com where we’ll be able to advise you further.
Also If you want to check your order state on our website after you received tracking number. You can check under left side corner these is 'order state' menu. Click it, typing your tracking number in the searching bar.
Orders typically ship within 2 business days of receipt during non-peak times. In peak season (Christmas day, Boxing day, end of January or other seasonal sales) please allow 3-5 business days for your order to be processed. Upon shipping, you will be notified by email with tracking number.
We are using for making post [92.5 Silver, Titanium, Nickle Free]
92.5 Silver Post
Silver 925 material has a soft property with 92.5% silver content. It is a material that is almost free from allergies, and warping may occur due to force during the delivery process or the process of unpacking. In this case, you can use it after lightly correcting it by hand. Silver needles may have stains due to oxidation when they are not plated, and this is a natural phenomenon and is not a defective product.
Titanium material has better strength than silver acupuncture due to its characteristics, and it is dark because the needle is not plated. The dark stains and rust on the earring needles are made of titanium without the plating process and are harmless to humans and are not defective. It is one of the most allergy-free saliva materials using only safe electrodeposition anodizing nickel-free plating, and is a good cost-effective saliva. There may be an allergic reaction depending on individual differences.
Nickel-free plating means that rhodium is plated without nickel on the new column. It is a needle material that does not contain nickel that causes allergy from the metal components that make up jewelry. It has less gloss than nickel plating, but has less allergic reaction, so it is a material that is often used in general accessories. It is one of the saliva materials that prevent allergies, and please note that there may be an allergic reaction depending on individual differences.
If you receive a product that has arrived damaged, please contact us immediately via email at firstname.lastname@example.org and do not open the sealed clear plastic bag. Refunds will not be given for products that have been opened past this point.
Please note that,
In the case of products using 92.5 silver post, bending of the post may occur. In this case, it can be easily opened and used.
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